Exchanges and Returns

The Sunbelt Bakery Online Store strives to ensure your satisfaction with every purchase. However, we understand that sometimes things might not go as expected.

Whether you're dealing with an item that didn't quite meet your expectations or facing an issue with a lost or damaged package, we're committed to making your experience with us as smooth and hassle-free as possible.

Select an option below to find the help you need.

Lost or Damaged Packages

If your order has been lost or damaged during shipping, there's no need to worry. Click the button to report a lost or damaged order.

Food Products

Our food products cannot be returned or exchanged due to safety and quality standards. However, for issues like best-by dates, we offer specific solutions:

Damaged or Lost Items

 

If your order has been lost or damaged during shipping, there's no need to worry.

Click the button to report a lost or damaged order and start your claim process.

Best Use By Date Concerns and Issues

If the food item you received was shipped with an insufficient time until its Best Used By date that does not meet our policy standards, you may be eligible for a replacement.

Please click the button to request a review of your order.

Photos may be Rquired

In certain situations, we require a photo to help us understand and resolve your issue more effectively. This may include instances where a product is damaged or defective, has a best-by-date concern, or if you've received the wrong item. Here’s how to proceed:

  1. Photo Requirements: Capture clear, well-lit photos of the issue. For damaged or defective items, focus on the affected area. For best-by-date concerns, ensure the date is clearly visible. If you received the wrong item, photograph the item received.
  2. Uploading Your Photo: You can upload photos through our easy-to-use portal. After selecting the reason for assistance, you will be given the option to ‘Choose Files’ and select the appropriate image from your device. This helps us to assess and address your concern quickly.
  3. Speedy Resolution: Providing a photo at the earliest convenience will help expedite the resolution process. We aim to assess and respond to your situation promptly.
  4. Privacy Assurance: All photos are treated with strict confidentiality and used exclusively for the purpose of resolving your specific issue.
  5. Support and Assistance: If you face any challenges in uploading the photo or have any questions, our customer support team is readily available to assist you.
  6. Your Feedback Matters: After completing the process, we welcome your feedback. Your input is invaluable in helping us improve our services.

Providing clear and detailed photos with your request enables a faster and more accurate assessment of your concern. We appreciate your cooperation in this process.

Other Issues

If you encounter any other problems, please don't hesitate to contact us.

Merchandise

For non-food items, we gladly offer assistance with exchanges or returns, provided they align with our policy guidelines. (Policy Page) . Select an option to proceed:

Damaged or Lost Items

 

If your order has been lost or damaged during shipping, there's no need to worry. Click the button to report a lost or damaged order and start your claim process.

Exchange or Return

Click the button below to request an exchange, replacement, or a refund. 

Other Issues

If you encounter any other problems, please don't hesitate to contact us.

Including Photos may be Rquired

In certain situations, we require a photo to help us understand and resolve your issue more effectively. This may include instances where a product is damaged or defective, has a best-by-date concern, or if you've received the wrong item. Here’s how to proceed:

  1. Photo Requirements: Capture clear, well-lit photos of the issue. For damaged or defective items, focus on the affected area. For best-by-date concerns, ensure the date is clearly visible. If you received the wrong item, photograph the item received.
  2. Uploading Your Photo: You can upload photos through our easy-to-use portal. After selecting the reason for assistance, you will be given the option to ‘Choose Files’ and select the appropriate image from your device. This helps us to assess and address your concern quickly.
  3. Speedy Resolution: Providing a photo at the earliest convenience will help expedite the resolution process. We aim to assess and respond to your situation promptly.
  4. Privacy Assurance: All photos are treated with strict confidentiality and used exclusively for the purpose of resolving your specific issue.
  5. Support and Assistance: If you face any challenges in uploading the photo or have any questions, our customer support team is readily available to assist you.
  6. Your Feedback Matters: After completing the process, we welcome your feedback. Your input is invaluable in helping us improve our services.

Providing clear and detailed photos with your request enables a faster and more accurate assessment of your concern. We appreciate your cooperation in this process.

Thank you for being a valued member of the Sunbelt Bakery community. Your satisfaction is our utmost priority, and we're dedicated to making your experience with the Sunbelt Bakery Online Store delightful. If you have any questions or need further assistance, we're just a message away.