Exchanges and Returns

We’re here to help. If something isn’t right with your order, let us know.

Food Product Policy

  • Food products cannot be returned.
  • Refunds are issued only if items arrive opened, crushed, smashed, melted, or past the “BEST IF USED BY” date.

Lost or Delivered But Missing Packages

  • Please check your address, mailbox, and with neighbors first.
  • Report missing packages within 30 days of the expected delivery date.
  • Link to policy page

Return & Exchange Guidelines

  • Merchandise must be returned within 30 days of shipment.
  • Exchanges must be shipped back within 10 days after approval.
  • Original shipping fees are not refunded.

Photos will be required if:

  • An item arrived damaged or defective
  • A food product has a “BEST IF USED BY” concern
  • You received the wrong item

What to Include

  • Clear, well-lit photos
  • Close-up of any damage
  • The “BEST IF USED BY” date (if applicable)
  • The item and its packaging

How to Upload

Photos can be uploaded through our return portal when submitting your request.

Providing clear photos helps us review and resolve your issue more quickly.

Thank you for being a valued member of the Sunbelt Bakery community.

Your satisfaction is our utmost priority, and we're dedicated to making your experience with the Sunbelt Bakery Online Store delightful. If you have any questions or need further assistance, we're just a message away.